Swah is a brand focused on providing high-quality, sustainable, traditional non-basmati rice varieties, with a strong commitment to empowering communities and promoting health-conscious choices.
What makes Swah’s rice different from other brands?
Swah’s rice stands out for its commitment to health, sustainability, and tradition. We offer a variety of non-basmati rice that is not only rich in nutrients but also grown through eco-friendly practices. Our rice brings you the perfect balance of health and heritage, providing a wholesome experience with every grain.
Does Swah offer any rice-related health benefits?
Yes, Swah’s rice varieties are carefully selected for their nutritional value, making them a healthy choice for various diets, including gluten-free and diabetes-friendly options.
What is Swah’s approach to health and wellness?
At Swah, health is personal. We offer a range of nutritious rice varieties to suit different wellness needs, backed by expert recommendations and tools to guide you in choosing the perfect rice for your diet.
How does Swah champion sustainability?
SWAH is committed to building a greener future by prioritizing eco-friendly practices that protect our planet, preserve biodiversity, and reduce environmental impact through innovative solutions.
Is Swah's rice eco-friendly?
Yes, we prioritize sustainable farming practices and eco-friendly processing, ensuring that our rice is both healthy and kind to the planet.
How can Swah's rice varieties contribute to my wellness?
Our carefully selected rice varieties are packed with nutrients that supports weight management, controls sugar levels, and boosts immunity. They are rich in fiber, protein, vitamins, antioxidants, and minerals like iron, making it energy-boosting, diabetic-friendly, and full of essential nutrients for overall wellness.
How do I create an account with Swah?
You can create an account by visiting our website, clicking on the "Sign Up" button, and filling in your details to get started.
How do I update my account information?
You can easily update your account information by logging into your profile and navigating to the "Account Settings" section.
What should I do if I forget my password?
Simply click the “Forgot Password” link on the login page, and you’ll receive instructions to reset your password via email.
Can I delete my Swah account?
Yes, you can delete your account by contacting customer support, and they will assist you with the process.
How do I change my email address associated with my account?
To change your email, go to the "Account Settings" section, update your email address, and confirm the change via the verification link sent to your new email.
Is my account secure?
Yes, Swah uses industry-standard security protocols to protect your account information. Always ensure you're using a strong password and enable two-factor authentication for added security.
How do I contact support for account-related issues?
For any account-related queries or issues, you can reach out to our customer support team through the "Contact Us" page or by emailing info@swah.co.in
What happens if my account is locked?
If your account is locked due to security reasons, you can contact customer support (info@swah.co.in) for assistance with unlocking it and securing your account.
How long does it take for Swah to deliver my order?
Delivery times vary based on location, but typically orders are delivered within 3-5 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to track your delivery.
Do you offer international delivery?
At the moment, we provide delivery within India only.
What should I do if my order is delayed?
If your order is delayed, please reach out to customer support, and we will resolve the issue as quickly as possible.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, you can contact customer support to update your delivery address. Once shipped, we may not be able to make changes.
Do you offer same day delivery?
While same-day delivery is not available, we aim to process and ship all orders as quickly as possible, with deliveries typically within 3-5 business days.
Is gift wrapping available for delivery?
At the moment, we don’t offer gift wrapping for deliveries. However, we ensure that your order is packaged securely for safe arrival.
What happens if I’m not home when my order arrives?
If you're unavailable at the time of delivery, we will leave the package in a safe place or with a trusted neighbor. You will also be notified by both call and email regarding the delivery status. If no one is available to receive the parcel, it will be returned to the warehouse for further arrangements.
What payment methods does Swah accept?
We accept all major credit and debit cards, net banking, UPI, and cash on delivery for your convenience.
How long does it take to process a refund?
Refunds are issued back to your original payment method and may take between 5 to 10 business days to be fully completed.
Can I change my payment method after placing an order?
Once the order is placed, the payment method cannot be changed. Please review your order details carefully before confirming.
How can I get a receipt for my purchase?
A digital receipt will be sent to your email after completing the payment. You can also view and download your receipt from your account page.
Can I apply discount codes to my order?
Yes, you can apply valid discount codes during checkout. Make sure to enter them in the provided box before completing your payment.
Can I split my payment into installments?
Currently, Swah does not offer installment payment options. All payments must be made in full at the time of purchase.
What should I do if my payment fails?
for your payment fails, please check your payment details or try using a different payment method. If the issue persists, contact customer support for assistance.
Are my payment details stored securely?
Swah follows strict security protocols and never stores your sensitive payment details. All transactions are processed through secure, third-party payment gateways.
How do I place an order on Swah’s website?
Browse through our rice varieties, select your preferred items, and click "Add to Cart." Once ready, proceed to the checkout to complete your order.
Can I edit my order after placing it?
Unfortunately, once an order is placed, it cannot be edited. Please double-check your items before confirming the purchase.
What should I do if I made a mistake while placing my order?
If you realize the mistake soon after placing the order, contact customer support immediately, and we’ll do our best to assist you.
How do I modify my shipping address after placing an order?
If the order hasn’t been shipped, we can update the shipping address for you. Contact our customer service team immediately to make this change.
Can I cancel my order after it has been placed?
If your order hasn’t been shipped yet, you can cancel it. Contact customer support immediately, and we’ll help process the cancellation.
What should I do if my order is missing an item?
If your order is incomplete or missing an item, contact customer support as soon as possible, and we will investigate and resolve the issue promptly.
Can I add items to my order after it’s been placed?
Unfortunately, once an order is confirmed, you cannot add more items to it. Please place a new order if you’d like to purchase additional items.
How do I know if my order has been shipped?|
Once your order is shipped, you will receive an email with tracking information, and you can track the progress through your account.